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Amazon Connect Adds Additional Telephony Metadata



You can now use telephony metadata from phone calls to obtain additional information about the source of the caller. Today, a caller can hide or mask the identity of their phone number by pressing special codes such \*67 before dialing a contact center. Telephony metadata provides additional information from telephony carriers that help identify the source of the call. Previously the only telephony metadata available in Amazon Connect was the Caller-ID field displayed as the source number. Now, you can compare the Caller-ID information with additional telephony metadata to decide on how to route the caller. For example, if a caller is masking their phone number, they can be routed to a contact flow that provides greater security or an agent that specializes in authentication. To learn more, see [Telephony Call Metadata Attributes]( in the Amazon Connect User Guide. Telephony Call Metadata is available in [all AWS regions]( where Amazon Connect is offered. There is no additional charge, beyond standard pricing for service usage, and associated telephony rates. To learn more about Amazon Connect, please visit [the Amazon Connect website](