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6 new training courses for Amazon Connect



We are pleased to announce the launch of six free new digital courses to help developers quickly ramp up contact centers using [Amazon Connect](/connect/). These advanced on-demand courses are designed for developers and technical professionals at customer and AWS Partner Network (APN) Partner organizations who work with contact center technologies. Each 45-minute course covers advanced topics including best practices, metrics, integration with Amazon Lex, holiday and emergency routing, and more. We recommend customers complete [Amazon Connect Primer](, and partners complete [Amazon Connect (Technical)](, prior to enrolling in these courses. [Learn more](/blogs/training-and-certification/new-amazon-connect-digital-courses-for-developers/) about each course and enroll today.