Amazon Connect Contact Lens now provides real-time conversational analytics for chat

Amazon Connect Contact Lens now provides real-time conversational analytics for [Amazon Connect Chat](https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html), extending the machine learning-powered post-contact analytics (e.g., sentiment analysis, automated contact categorization, etc.) to real-time contact scenarios. These capabilities enable contact center managers to detect customer issues during in-progress chat contacts, and help them resolve customer issues faster. For example, managers can now get a real-time email alert when customer sentiment for a chat contact turns negative, allowing them to join the in-progress contact and help resolve the customer issue. Real-time conversational analytics for chat is supported in all the [AWS Regions](https://docs.aws.amazon.com/general/latest/gr/connect%5Fregion.html) where real-time conversational analytics for voice is already available. To learn more, please see our help [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html) and visit our [webpage](https://aws.amazon.com/connect/contact-lens/). For information about Contact Lens pricing, please visit our [pricing page](https://aws.amazon.com/connect/pricing/).