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Amazon Connect now supports creating rules for monitoring and alerting on Flow metrics



You can now configure rules to automatically create a task, send an email, or generate an [Amazon Eventbridge]( event whenever a Flows and Flow Modules metrics breaches the threshold you define. For example, you can create a rule to assign a task to a contact center administrator whenever the dropped rate (i.e. percentage of contacts that dropped from a flow) for your inbound welcome flow exceeds 10% over a trailing 4 hour window. These features are available in [all AWS regions]( where Amazon Connect is available. To learn more about Contact Lens Rules and Amazon Connect, the AWS contact center as a service solution on the cloud, please see the [Amazon Connect Administrator Guide]( or visit the [Amazon Connect website](