Amazon Connect Tasks now support durations up to 30 days
Share
Services
Amazon Connect Tasks can now be configured to expire up to 30 days from creation, with a default of 7 days. For example, less urgent tasks like monthly expense notifications can stay active for up to 30 days before escalating to a supervisor, while urgent tasks like customer escalations can now be sent to a supervisor after 1 minute. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved.
This feature is supported in all [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) where Amazon Connect is offered. To learn more, see our [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/setup-queued-cb.html). To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the [Amazon Connect website](https://aws.amazon.com/connect/).
What else is happening at Amazon Web Services?
Read update
Services
Share
Read update
Services
Share
Amazon ECS Service Connect is now available in the AWS GovCloud (US-West) and AWS GovCloud (US-East) Regions
February 5th, 2025
Services
Share
Amazon SageMaker AI is now available in Asia Pacific (Malaysia)
February 5th, 2025
Services
Share
Amazon DocumentDB now offers one-click connectivity with CloudShell
February 5th, 2025
Services
Share