Amazon Connect now supports multi-party chat

Amazon Connect now supports multi-party chat, allowing up to 4 additional agents to join an ongoing chat conversation, making it easier to collaborate and resolve customer issues quickly. For example, agents can add a supervisor or subject matter experts to join the chat, ensuring customers receive accurate and timely support. Multi-party chat can be enabled within the AWS Console. Once enabled, agents can simply use a [Quick Connect](https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html) to invite additional agents to an ongoing chat. This feature is available in all commercial [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) where Amazon Connect is available. To learn more and get started, please refer to the help [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/multi-party-chat.html) or visit the [Amazon Connect](https://aws.amazon.com/connect/) website.