Amazon Connect offers the ability to exclude certain proficiencies during routing
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Amazon Connect now offers the ability to [exclude](https://docs.aws.amazon.com/connect/latest/adminguide/set-routing-criteria.html#set-routing-criteria-how-it-works) certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled agents when required by removing the exclusion condition.
This feature is available in all [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) where Amazon Connect is offered. To learn more about routing criteria, see the [Amazon Connect Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide/set-routing-criteria.html). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the [Amazon Connect website](https://aws.amazon.com/connect/).