Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops
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Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents.
For region availability, please see the availability of [Amazon Connect features by Region](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html). To learn more and get started, visit the Amazon Connect agent workspace [webpage](https://aws.amazon.com/connect/agent-workspace/) or see the [help documentation](https://docs.aws.amazon.com/connect/latest/adminguide/optimize-audio-cdd.html).
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