Amazon Neptune announces 99.99% availability Service Level Agreement

Today, AWS announces an updated service level agreement ([SLA](https://aws.amazon.com/neptune/sla/)) for Amazon Neptune, increasing the Monthly Uptime Percentage for Multi-AZ DB Instance, Multi-AZ DB Cluster, and Multi-AZ Graph from 99.90% to 99.99%. This enhancement reflects AWS’s continued commitment to providing a highly available and reliable graph database service for your mission-critical applications. With this new SLA, AWS will use commercially reasonable efforts to make each Amazon Neptune’s Multi-AZ DB Instance, Multi-AZ DB Cluster, and Multi-AZ Graph available with a Monthly Uptime Percentage, during any monthly billing cycle, of at least 99.99%. If Neptune does not meet this Service Commitment, customers will be eligible for Service Credits as outlined in the [Amazon Neptune SLA](https://aws.amazon.com/neptune/sla/). This improved SLA is now available in all AWS regions where Amazon Neptune is offered. For more details, visit the [AWS Global Region Table](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) and learn more about Neptune on our [product page](https://aws.amazon.com/neptune/), [developer resources](https://docs.aws.amazon.com/neptune/latest/userguide/), and [documentation](https://docs.aws.amazon.com/neptune/).