Amazon Connect now provides the ability to set voice and language dynamically in a contact flow

Amazon Connect now provides the ability to dynamically set the text-to-speech (TTS) voices, language, or speaking styles used in voice bots and interactive voice response (IVR). These new capabilities enable you to deliver a more personalized experience for each of your end customers. For example, you can have a desired voice configured dynamically based on the primary speaking language set in their [customer profile.](https://aws.amazon.com/connect/customer-profiles/) These new capabilities are configurable in the “Set Voice” block in [Amazon Connect flows](https://docs.aws.amazon.com/connect/latest/adminguide/connect-contact-flows.html) and can be configured in the drag-and-drop flow designer or public APIs. To learn more, see the [public documentation on Set Voice block](https://docs.aws.amazon.com/connect/latest/adminguide/set-voice.html) and the [Amazon Connect Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html). These features are available in [all AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the [Amazon Connect website](https://aws.amazon.com/connect/).