Amazon Connect now publishes post-contact completion events to Contact Event Stream

Amazon Connect now publishes a new contact completion event in the Contact Event Stream (via Amazon EventBridge), delivering real-time insights into when a contact has fully concluded, including the completion of any after-contact work (ACW). This new event empowers contact centers with full-lifecycle visibility into customer and agent interactions, enabling smarter, faster downstream actions. For example, if you were to automatically create a follow-up ticket once an agent finishes their wrap-up work, this event gives you a precise, real-time signal to trigger that workflow, ensuring your systems stay in sync and your customer service stays responsive. To learn more, refer to the [Contact events - Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/contact-events.html). This new event is available in all [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/) where Amazon Connect is available. Amazon Connect contact events do not incur additional Amazon Connect charges. You may incur charges for [Amazon EventBridge](https://aws.amazon.com/eventbridge/) usage. Please see [Amazon EventBridge Pricing](https://aws.amazon.com/eventbridge/pricing/) for more information. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the [Amazon Connect website](https://aws.amazon.com/connect/).