Amazon Connect now provides generative AI-powered email conversation overviews and suggested responses

Amazon Connect now provides agents with generative AI-powered email conversation overviews, suggested actions, and responses. This enables agents to handle emails more efficiently, and customers to receive faster, more consistent support. For example, when a customer emails about a refund request, Amazon Connect automatically provides key details about the customer's purchase history, recommends a refund resolution step-by-step guide, and generates an email response to help resolve the contact quickly. To enable this feature, add the [Amazon Q in Connect block](https://docs.aws.amazon.com/connect/latest/adminguide/q-block.html) to your flows before an email contact is assigned to your agent. You can customize the outputs of your email generative AI-powered assistant by [adding knowledge bases](https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html#enable-q-step-3) and [defining your prompts](https://docs.aws.amazon.com/connect/latest/adminguide/create-ai-prompts.html) to guide the AI agent with generating responses that match your company's language, tone, and policies for consistent customer service. This new feature is available in all AWS regions where Amazon Q in Connect is [available](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#q-connect%5Fregion). To learn more and get started, refer to the help [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html), [pricing page](https://aws.amazon.com/connect/pricing/), or visit the [Amazon Connect](https://aws.amazon.com/connect/) website.