Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards

Amazon Connect Customer dashboards now support drilling down into real-time queue and routing profile performance. With a single click, supervisors can drill from a summary view into pre-filtered routing profile, queue, agent, or routing step widgets. For example, a supervisor who sees a spike in queue wait times can immediately drill down to agent activity for a specific queue and reassign agents to reduce the backlog. One-click drill-down on real-time metrics dashboards is available in all AWS commercial and AWS GovCloud (US-West) [regions](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#amazonconnect%5Fregion) where Amazon Connect Customer is offered. To learn more about Amazon Connect Customer analytics dashboards, see the [Amazon Connect Customer Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide/dashboards.html). To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the [Amazon Connect Customer website](https://aws.amazon.com/connect/).