Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service

Amazon Connect now supports third-party speech providers for end-customer self-service, giving you greater flexibility in how you deliver voice experiences. You can integrate Deepgram for speech-to-text and ElevenLabs for text-to-speech directly within Amazon Connect, using them together with Amazon Connect's native speech capabilities, built-in orchestration, analytics, and compliance controls. This feature is available with [Amazon Connect unlimited AI](https://aws.amazon.com/connect/pricing/) and in all commercial [AWS regions](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#amazonconnect%5Fregion) where Amazon Connect is offered. For more information, see the [Amazon Connect Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide)[.](https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html) To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the [Amazon Connect website](https://aws.amazon.com/connect/).