Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Read update
Services
Share
Amazon Connect Customer launches the ability to interrupt an agent with an urgent contact
June 18th, 2026
Services
Share
Amazon Connect Customer now offers AI agent trace details for self-service voice interactions
June 8th, 2026
Services
Share
Amazon Connect Customer now optimizes placement of ad-hoc activities in agent schedules
June 1st, 2026
Services
Share
Read update
Services
Share
Read update
Services
Share
Read update
Services
Share