Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect launches the ability for agents to exchange shifts with each other
February 28th, 2025
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Amazon Connect Contact Lens now offers AI-powered contact categorization in five new regions
February 28th, 2025
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Amazon Connect now supports interactive welcome messages when starting chats
February 26th, 2025
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Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations
February 4th, 2025
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