Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect launches the ability to search contacts using agent hierarchy filters
about 11 hours ago
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Amazon Q in Connect now supports selecting LLMs directly in Connect Web UI
September 9th, 2025
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Amazon Connect adds detailed disconnect reasons for improved call troubleshooting
September 4th, 2025
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Amazon Connect Contact Lens now supports external voice in five additional AWS Regions
August 25th, 2025
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Amazon Connect now supports multi-user web, in-app and video calling
August 19th, 2025
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