Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect now supports configuration of which states an agent can be in when adhering to their schedule
February 3rd, 2025
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Amazon Connect Cases now provides more granular search capabilities and customizable case list views
January 31st, 2025
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Amazon Connect now supports agent time off scheduling up to 24 months in the future
January 31st, 2025
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Amazon Connect now provides daily headcount projections in capacity plan downloads
January 22nd, 2025
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Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops
January 21st, 2025
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Amazon Connect outbound campaigns can connect a call with an agent in under 2 seconds
January 17th, 2025
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Amazon Connect Screen Recording now available in AWS GovCloud (US-West)
January 17th, 2025
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Amazon Connect now offers a public preview of persistent agent connections for faster call handling
January 17th, 2025
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