Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
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Amazon Connect Customer automatically saves in-progress emails as drafts
October 30th, 2026
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Amazon Connect Customer now supports versioning and aliasing for flows
October 30th, 2026
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Amazon Connect Customer supports inline attachment previews
October 27th, 2026
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Amazon Connect Customer expands testing and simulation to validate flow action outcomes
October 26th, 2026
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Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions
October 23rd, 2026
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Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace
October 22nd, 2026
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Amazon Connect Customer launches two new layouts for agent workspace
October 21st, 2026
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