Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect now provides agent screen recording status tracking
January 12th, 2026
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Amazon Connect now provides the capability to store nested JSON object and looping arrays
January 2nd, 2026
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Amazon Connect dashboards now support filtering metrics based on custom business dimensions
December 29th, 2025
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Amazon Connect expands automated agent performance evaluations to 5 additional languages
December 26th, 2025
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Amazon Connect launches additional details within real-time metric alerts
December 16th, 2025
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Amazon Connect now supports multiple choice and date questions in evaluation forms
December 15th, 2025
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Amazon Connect launches WhatsApp channel for Outbound Campaigns
December 5th, 2025
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