Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect now supports configuration of email address aliases
November 4th, 2025
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Amazon Connect now supports scheduling of individual agents
October 31st, 2025
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Amazon Connect now provides granular permissions for conversation recordings and transcripts
October 23rd, 2025
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Amazon Connect outbound campaigns supports preview dialing for greater agent control
October 23rd, 2025
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Amazon Connect now supports threaded views and includes conversation history in agent replies
October 23rd, 2025
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Amazon Connect now supports automated follow-up evaluations triggered by initial evaluation results
October 21st, 2025
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Read update
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Read update
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Amazon Connect now supports agent schedule adherence notifications
October 10th, 2025
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Amazon Connect launches new case APIs to link related cases, add custom related items, and search across them
October 6th, 2025
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