Amazon Web ServicesCategory: AWS Customer Enablement
Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect now supports using your customer’s initial chat message to personalize the customer experience
October 9th, 2024
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Amazon Connect can now generate forecast for workloads with as little as one contact
October 4th, 2024
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Amazon Connect Contact Lens supports new read-only permissions for reports and dashboards
October 4th, 2024
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Amazon Connect now supports creating rules for monitoring and alerting on Flow metrics
May 16th, 2024
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