Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
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Amazon Connect Global Resiliency now supports cross-region routing of contacts across two active AWS regions
August 31st, 2026
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Amazon Connect Customer expands conversational analytics capabilities in the Africa (Cape Town) Region
August 27th, 2026
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Amazon Connect Customer now supports points-based scoring in performance evaluations
August 26th, 2026
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Amazon Connect Customer now supports information extraction for agent voice and chat conversations
August 24th, 2026
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Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies
August 17th, 2026
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