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Amazon Connect

Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.

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Amazon Connect adds default Step-by-Step Guides for After Contact Work

2 days ago

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Amazon Connect Outbound Campaigns adds multi-contact time zone detection

3 days ago

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Amazon Connect Cases now supports customer profile identity resolution

5 days ago

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Amazon Connect Talent for AI-powered hiring (now available in Preview)

April 28th, 2026

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AWS Announces Amazon Connect Decisions

April 28th, 2026

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Amazon Connect increases attachment file sizes and adds custom file types

April 27th, 2026

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Amazon Connect now provides eight new metrics to measure and improve AI agent performance

April 24th, 2026

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Amazon Connect Outbound Campaigns now supports contact priority ordering

April 21st, 2026

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Amazon Connect expands agentic voice speech-to-speech experiences to three new AWS Regions and ten locales

April 20th, 2026

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Amazon Connect outbound campaigns now supports hourly segment refresh

April 20th, 2026

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