Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies
August 17th, 2026
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Amazon Connect Customer launches performance dashboard for Cases
August 11th, 2026
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Amazon Connect Customer now automatically finds example agent evaluations for tailored coaching
July 29th, 2026
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Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC
July 24th, 2026
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