Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
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Amazon Connect launches AI-powered predictive insights (Preview)
November 30th, 2025
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Amazon Connect introduces new criteria to automatically select relevant contacts for performance evaluation
November 30th, 2025
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Amazon Connect now supports AI agent assistance and summarization for Agentforce Service
November 30th, 2025
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Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service
November 30th, 2025
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Amazon Connect now enables business users to create custom UIs to adjust contact center configurations in real time
November 30th, 2025
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