Amazon Connect
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Read update
Services
Share
Read update
Services
Share
Amazon Connect now provides APIs to test and simulate voice interactions
February 2nd, 2026
Services
Share
Amazon Connect now supports granular access controls for cases
January 27th, 2026
Services
Share
Amazon Connect adds conditional logic and real-time updates to Step-by-Step Guides
January 23rd, 2026
Services
Share
Amazon Connect can now automatically select random samples of agent contacts for evaluation
January 21st, 2026
Services
Share
Amazon Connect now provides agent scheduling metrics in data lake
January 15th, 2026
Services
Share
Amazon Connect makes it easier to manage recurring overrides for hours of operation
January 14th, 2026
Services
Share